PRIVACY POLICY

Effective Date: 01/09/25

Lucy Welton Cambridge (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, billing and shipping addresses, phone number, and payment details when you place an order or sign up for our services.

  • Non-Personal Information: including your browser type, IP address, device information, and browsing behavior on our site, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Communicate with you about your purchases, account, or inquiries.

  • Send updates, promotional offers, and brand news (if you have opted in).

  • Improve our website, services, and customer experience.

  • Ensure the security and integrity of our website.

3. Sharing of Information

We respect your privacy and will never sell your personal information. We may share data with trusted third parties who help us operate our website, process payments, deliver products, or send communications. These service providers are contractually obligated to keep your information secure and use it only for the services they provide to us.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies in your browser settings, but some site features may not function properly as a result.

5. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Request the deletion of your data, subject to legal or contractual obligations.

  • Opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Data Security

We take reasonable precautions to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Lucy Welton Cambridge

Email: studio@lucywelton.com
Address: 18-22 Creekside, London, SE8 3DZ